SHIPPING POLICY


General

Our products are shipped through USPS. Orders typically ship the following business day, but may take up to 3 business days from order confirmation. "Business day" as used in this agreement is defined as Monday through Friday, except for federal or state holidays.


Free Shipping

Free shipping offers are valid for U.S. addresses only, excluding Alaska, Hawaii, P.O. Boxes & APO/FPO, unless otherwise specified.


International Shipments

Please see the section "International Policy" in the Terms and Conditions.


Backorders

In the unlikely event that an item on your order is backordered, you will be notified by phone, email, or mail within two (2) business days. At this point you can choose to either wait for the item or remove it from your order. If you choose to wait, or we are unable to contact you, then the backordered item will ship out to you automatically just as soon as we get it back in stock. We will ship the available items immediately and ship the balance when it becomes available (with no additional shipping charges).

Payments for backordered items are paid in advance as part of the original order. If you choose to remove the backordered item from your order, a refund will be issued that is consistent with the original method of payment.


Refused Packages

Once an order has shipped it is considered to be a completed transaction and is subject to our standard return policy. Refusing a package does NOT entitle you to a refund. Refused packages are subject to a 15% restocking fee* plus the cost of shipping and handling. When we receive the refused package back, a refund will be issued consistent with the original method of payment for the remainder of the purchase total.

*The restocking fee covers the costs that we have incurred during the fulfillment of your order, including but not limited to: merchant processing fees, wages, transportation fees, inventory shortage, and materials.


Undeliverable Addresses

Orders that have been returned to us due to an incorrect address will be handled in a timely manner by our customer service department. If Vatellia.com has made the error, we will re-send the shipment to the correct address at no cost to you. If the person who placed the order made an error in the shipping address, or never claimed the package, they will need to pay the cost of re-shipping the package. If we cannot contact the person who placed the order within 10 days of receiving the undelivered package back, the package will be treated as a refused package (see "Refused Packages" for more info).